As described here, the recall notice for the Strymon DECO pedal resulted in a confused shipment when Fedex directed the package to Montreal as opposed to California.
I had started to doubt whether the box would make it all the way to Strymon.
I received confirmation today that the pedal did arrive safe and sound. Hopefully it will be a quick turnaround. Although I did not have it on the board for very long, I really, really liked the sounds from the unit. The DECO is my fourth pedal from Strymon. They are a great company with excellent customer service.
Here is the email that I had received from them on October 15th:
Thanks so much for your recent Deco Tape Saturation & Doubletracker purchase. We hope you’re enjoying your new pedal. We’d like to let you know about some features we’ve recently added to Deco.
Since we released Deco, we’ve discovered that there is more interest in studio usage than we had originally anticipated. We want to provide the best possible experience for those who may be using Deco in studio environments, and in setups where a hot input signal is present (synth, very hot effects loop, etc). Given that, we have implemented a new selectable Studio Mode power-up option, which specifically tailors the Tape Saturation range for those applications.
Additionally, to better accommodate players with low output guitar pickups and light playing style, we have extended the range of overdriven saturation at the tail end of the Saturation knob.
We are offering to update your pedal under warranty. While the update is not required, we do recommend it for the best possible experience. We will cover the cost of expedited shipping both ways. If you’d like the update, please reply to this email and let us know. Be sure to tell us your t-shirt size so we can send you a complementary Strymon t-shirt back with your updated Deco. We will have your pedal back to you very quickly!
It’s never fun admitting that we didn’t get it quite right, but we certainly want to ensure that all of our customers have the best experience possible with our gear. We’ll make sure you are taken care of as expeditiously as possible.
Thanks again for your support 🙂
The Strymon Team