For context, you will need to scan through yesterday’s post. In a nutshell: I was being dinged for hundreds of Megabytes of data download between midnight and 4am. My network was completely shut down and I called Xplornet to find out why there was traffic on my account and why I was being billed for data downloads I was not using.
After going through several layers of agents, I was told to wait until midnight and then call their support line so that they could trace the activity.
I went to bed instead.
I woke up this morning and waited for my network to come up. I then took a look at the usage overnight.
Well, well, well. All zeros. No traffic going out. No traffic coming in.
Which makes perfect sense as the network was shut down.
However, the concerning part of this little adventure is that Xplornet was counting hundreds of Megabytes of usage each day against my account. Roughly half a Gigabyte by my reckoning. Half of my monthly cap. On downloads I was not using.
I wonder how many other subscribers are getting incorrectly dinged for data usage?