Cannot Connect to Voicemail


My wife’s iPhone exhibited this strange error message and she could not use her voicemail button to check her voicemail messages.

The last thing I wanted to do was call Telus for assistance. And so I went searching online for a solution. I found it here — the most bizarre set of steps I have encountered in resolving a smartphone issue. But it worked for me.

  • Bring up the phone app
  • At the Keypad type *5005*86*xxxxxxxxxxx# where x represents the 11-digit voice mail number which in her case was the same as her cellphone number
  • Tap Call — nothing will happen
  • Clear the number off the screen by switching to Favorites and then returning to Keypad
  • Press and hold the 1 key

In our case, it called voicemail and from there the voicemail button started working again.

Why? I have no idea.

2 replies
  1. Peter
    Peter says:

    I followed direction from Telus’s website which takes you to the Apple website and did what it said …leave a voice mail, then do a network reset….and did NOT work! But kudos to this site..issue resolved! Why would this not be on the Apple or Telus website?


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