Customer Service

Another reason why I love my Tom Anderson guitar. Great customer service direct from the builder himself.

—–Original Message—–
>From: Richard Cleaver
>Sent: Dec 1, 2010 7:06 PM
>To: Tom Anderson Guitars
>Subject: Volume Control
>
>I am a proud owner of a Drop Top guitar, serial number 02-19-09N.
>I registered the guitar and this registration was acknowledged on
>July 23,
>
>Since I purchased the Drop Top, it has become my primary instrument
>and I have used it extensively gigging and recording. Over the past
>couple of months, the volume pot has become quite “scratchy” when
>I make volume adjustments and I’m not sure whether I can solve the
>issue with lubricant or if I need to replace the pot.
>
>Any advice would be welcome. If I do need to replace the volume pot,
>do you know what part I would need and where I would be able to
>source the part?
>
>Thank you again for creating such an awesome instrument. It has
>brought me much joy since I first brought it home.
>
>Best regards,
>Richard

Hi Richard,

Glad your guitar is serving you well! In most cases a good spraying with d oxit d5 will make them good as new. You want to spray right into the space above the solder connections then rotate back and forth 10 or so times.

If that doesn’t do it I’d be happy to send you a new one.

Let me know how it goes.

Tom

>From: Richard Cleaver
>Sent: Dec 11, 2010 9:06 PM
>To: Tom Anderson Guitars
>Subject: Volume Control
>
>Hi Tom,
>
>Thank you for following up on this item. I did treat the pot but
>unfortunately it did not resolve the issue.
>
>Could you send a volume pot?
>
>Best regards,
>Richard

Hi Richard,

In today’s mail.

Tom