After a rocky start, it looks as though the Microsoft machine is beginning to gain momentum. I received not one but two emails from my friend XBOX_.0000.NA.00.EN.MVN.MSI.00.T01.REP.00.PI.
The first email:
Dear Customer, We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game!
Thanks, Xbox Customer Care
Note: This is not a monitored e-mail address.
And the second:
Your Xbox Video Game system has been shipped! You can expect to receive it in 2-5 days. Thank you for your patience and get ready to get back into the action! Your shipping information is provided below for your reference.
Much better. Hopefully the unit finds its way home sometime next week.
Looks like I was wrong about how long this would take to resolve. A couple of weeks is no big deal. I’ll post the epilogue and close out the series when the machine gets back into active duty.