Six days have passed since I last made contact with Microsoft. The challenge: replace a defective XBOX. The process: as long and complicated as possible.
I made mention of the experience that I had with Apple in replacing a defective component. Online access, a few data fields and, with a click of the mouse, all done. New component arrived next day.
“Unbalanced!” the critics proclaimed. “It was just a battery!”
Okay. So let’s play this out. It took over two hours on the phone to initiate the first stage of resolving this defective product. Several hours later, I received a confusing note about hearing more from Microsoft when the next stage of the process begins.
I heard nothing further. Six days go by. And, yesterday, we receive a box from Microsoft.
Yup. A cardboard box. An empty cardboard box. And it only took six days to arrive.
There was a piece of paper in the cardboard box. Barely legible, I guess their printer was low on ink, the paper directed me to pack my defective XBOX into the cardboard box, place an address sticker on the outside of the box, and call Purolator to pick it up.
Where will it go? Who knows. How long will it take? Who knows. What happens if it gets lost? Who knows.
I am willing to say that we won’t see an XBOX for at least a month from the date of the first call.
I’ll post on the progress of the XBOX saga.