It looks like Microsoft is going to make things right with our fallen XBOX 360. I must admit that I was surprised and delighted. I suppose, at the end of the day, my perception of a company is rightly or wrongly influenced by these factors:
- Personal experience with products and services
- Interactions with company representatives
- Media and advertising
Although I have had some challenges with Microsoft products I have never had anything but great interactions with Microsoft representatives. Thanks for taking an interest in our little problem. My youngest son is looking forward to the new unit.