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	<title>richard cleaver &#187; Telus</title>
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	<link>http://www.richardcleaver.com</link>
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		<title>Truth In Advertising</title>
		<link>http://www.richardcleaver.com/2009/11/25/truth-in-advertising-2/</link>
		<comments>http://www.richardcleaver.com/2009/11/25/truth-in-advertising-2/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 16:46:37 +0000</pubDate>
		<dc:creator>Richard Cleaver</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Rogers]]></category>
		<category><![CDATA[Telus]]></category>

		<guid isPermaLink="false">http://www.richardcleaver.com/?p=3411</guid>
		<description><![CDATA[Telus gets an injunction against Rogers. No longer can the company make certain claims about the performance of its network. Of course, that doesn&#8217;t stop companies making claims about this or about this.]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.boygeniusreport.com/2009/11/24/telus-granted-injunction-over-rogers-ads/" target="_blank">Telus gets an injunction against Rogers</a>. No longer can the company make certain claims about the performance of its network.</p>
<p>Of course, that doesn&#8217;t stop companies making claims about <a href="http://www.xplornet.com/what-is-xplornet/why-xplornet.aspx" target="_blank">this</a> or about <a href="http://www.starbucks.ca/en-ca/_Worlds+Best+Coffee/" target="_blank">this</a>.</p>
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		<title>Technology Pains</title>
		<link>http://www.richardcleaver.com/2008/02/04/technology-pains/</link>
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		<pubDate>Mon, 04 Feb 2008 17:41:00 +0000</pubDate>
		<dc:creator>Richard Cleaver</dc:creator>
				<category><![CDATA[technology]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[Red Ring of Death]]></category>
		<category><![CDATA[Telus]]></category>
		<category><![CDATA[WordPress]]></category>
		<category><![CDATA[xbox 360]]></category>

		<guid isPermaLink="false">http://www.richardcleaver.com/?p=2037</guid>
		<description><![CDATA[Red Ring of Death The first pain is the infamous Red Ring of Death. My youngest son was in tears when I told him that his xbox 360 had failed. &#8220;Can&#8217;t you just fix it Dad?&#8221; I googled the Red Ring of Death and showed him several of the results. He insisted on following all [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Red Ring of Death</strong></p>
<p>The first pain is the infamous <a href="http://support.microsoft.com/kb/907534" target="_blank">Red Ring of Death</a>. My youngest son was in tears when I told him that his xbox 360 had failed.</p>
<p>&#8220;Can&#8217;t you just fix it Dad?&#8221;</p>
<p>I googled the Red Ring of Death and showed him several of the results. He insisted on following all of the troubleshooting steps from <a href="http://editorials.teamxbox.com/xbox/1651/The-Red-Ring-of-Death/p1/" target="_blank">this site</a> before he would accept that his machine was simply not going to work.</p>
<p>I have no idea whether Microsoft will repair the box. We&#8217;ll call support and find out. Although it could be viewed as a positive development, fewer hours in front of a video screen, I know he really does enjoy gaming on the xbox.</p>
<p><strong>Uncategorized</strong></p>
<p>Almost all of the posts on this blog are now uncategorized.</p>
<p>I have been working on a new design for the blog. It will be quite a departure from the last few styles. And I have built this one from the ground up. Everything from the design to the code. I took inspiration from <a href="http://www.smashingmagazine.com/" target="_blank">Smashing Magazine</a>. That site has some great resources for web developers and designers.</p>
<p>The design looks great and should be up and running in a few more weeks.</p>
<p>I have been coding the site on my local machine running the latest revision of WordPress. And, to get my site ready for the new design, I decided to upgrade the blog to the latest version of WordPress as well.</p>
<p>A new feature in this release is <a href="http://en.wikipedia.org/wiki/Tag_(metadata)" target="_blank">tagging</a>. As part of the update, I was able to convert all of my categories to tags.</p>
<p>Big mistake. I lost all of the categories assigned to posts except for the category called general. I have 1,252 posts that no longer have categories. And many of the categories are quite popular with readers. For example, I have a set of posts with pictures of high-end recording studios. They were easily accessible via the category of Recording Studios.</p>
<p>Gone for the time being. Over the next month or so, I will repopulate the category fields. Likely as I am watching the <a href="http://www.cbc.ca/news/" target="_blank">CBC news</a>. I have to do this manually, one post at a time.</p>
<p><strong>Cellphone Contracts</strong></p>
<p>There is no more difficult task in the modern age than canceling a cellphone contract. I had three cellphones under contract with Telus and one of them expired the end of January.</p>
<p>We only need two cellphones. The task seemed simple enough: do not renew the expired phone. The only twist is that we needed to switch the number from the canceled handset to another.</p>
<p>How many hours did this take? 5? 10? 15? I&#8217;ve lost count of the number of telephone calls to make this simple change happen. However, the icing on the cake was when I finally got Telus to cancel the contract. There. Finally. Everything all set.</p>
<p>My wife called a couple of days later to confirm and Telus had no record that I canceled. I had to call them. Again.</p>
<p>So I did.</p>
<p>&#8220;I understand that I need to call and confirm the contract that I had canceled previously should be canceled.&#8221;</p>
<p>&#8220;Yes, Mr. Cleaver. That is correct. Can I ask why you are not renewing the contract?&#8221;</p>
<p>Lots of blah, blah as we replayed the dozens of hours of prior discussions, switching of agents, etc.</p>
<p>&#8220;Mr. Cleaver, everything is all set. Your contract will be canceled next month.&#8221;</p>
<p>&#8220;Next month?&#8221;</p>
<p>&#8220;Yes. We require 30 days notice.&#8221;</p>
<p>We started the process six weeks back.</p>
<p>Sigh.</p>
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