Thank you for highlighting the consultations. I think I can agree that the Office can seem anachronistic, but our goal is always to analyze contemporary trends and anticipate how they will affect the security of personal information. We try to do this in language that speaks to the average Canadian – sometimes at the implied cost of technical clarity.

As for the caution about e-mails, this note is meant to alert those individuals that might otherwise send us highly personal narratives in the course of pursuing a complaint. Despite the ubiquity of e-mail, our Office feels this caution is warranted – without the sender taking appropriate steps to encrypt their message.