Comments on: Xplornet Sucks

By: Arthur

Arthur — Wed, 11 Jan 2012 15:51:37 +0000

As an ex-Everus customer Dave, I don’t believe you. Everus did not have an unlimited wireless service.

I was switched to the new 4G WiMax service about a month ago. It’s much more reliable than the old sh-tty Vecima system. There have been two outages so far of more than 12 hours each.

With the 3Mb service I see FTP speeds of ~366KB/sec, which is acceptable. They throttle torrents pretty hard with their FAP; avg daytime speed is ~35KB/sec. From around 1:30am to 7am torrenting runs full speed.

If you don’t really need much bandwidth, look into the Bell TurboHub service from BMTS. $45/mth for 3GB, $75 for 10GB. I bought the hub ($299) so as to go no-contract and it works reasonably well, about 2Mb/sec in my sticks location.

By: Michael

Michael — Mon, 09 Jan 2012 17:02:19 +0000

I had Xplornet satellite for years and eventually sold my house and now have DSL.

Xplornet is an horrible company with very bad technical support and they don’t are about customers since they have a virtual monopoly in areas not serviced by rogers/bell.

Make sure to avoid them at all costs.

I felt I was living in the former Soviet Union when I was an Xplornet slave.

Never again !!

By: Graham

Graham — Sun, 25 Dec 2011 20:15:59 +0000

We have been abused by xplornet for over 6 years. For the first 4 years with the old system with the blue modem and the hourly FAPing. Now at the tail end of a 3 year contract with the BS new and improveved hughsnet system.
Whats with the newest 4g BS system, its faster and cheaper, oh and for existing xplornet customers you get a big $50 off over new customers, what a slap min the face. Oh and while still under a contract they have now taken away options I had when I signed up, Like being able to upgrade durung the holidays, not that it was worth the $120 for the month! XPLORNET SUCKS!!!!!

By: Bob Collin

Bob Collin — Fri, 16 Dec 2011 04:06:20 +0000

yes indeed xplorente sucks.
Always low speed, always full price as if it was an excellent, premium, high speed service. And zero service. Really the worst deal out there. Bob Collin

By: Lynn

Lynn — Mon, 05 Dec 2011 21:16:45 +0000

I hooked up with xplorenet last November and it has been a nightmare (live in northern BC). It took over 4 hours to download a 30second video. I have been calling the support team regularly. I have only been subject to Fair Use Policy on 2 occassions, but I seriously had to get up in the middle of the night to do any work. Ten years ago, I was on dial-up and the service was better! (no dial-up here!) I just cancelled with xplorenet and they billed me $300 plus for early cancellation fees, even though I bought the equipment and told them I did not want a contract. I don’t see how it can be right, that a company can lock you into a contract when you own the equipment?? I am a business person and the internet is crucial to my business. Xplorenet did not
provide the service (everytime I phoned in, they would say that my speed was fine and I would say, it doesn’t matter how much speed I have, when there is no bandwidth available) that they promised and it has seriously cost me thousands of dollars in cash and also thousands of dollars in time and uncalculable stress! I have complained to the local company that set me up and have also told them that they are just as bad as Xplorenet and I will not be doing any business with their company. Has anybody had any luck in re-couping any $$$ from xplorenet??? or are we just “b….ing” and in the end…we have still be taken??

By: Mike

Mike — Thu, 01 Dec 2011 02:42:36 +0000

Has anybody had any luck getting out of a contract with xplornet (without paying the cancellation fee) when consistently experiencing poor performance? I’m currently exploring my options. With my 3Mbps “enhanced” service, I’ve been getting download speeds between 100-400 Kbps (on a good day) for the entire first year of my contract. They openly admit that what I’m measuring is accurate and blame the problem on heavy users on my tower. How is that my problem?

By: Xplornet 4G Satellite Internet

Xplornet 4G Satellite Internet — Fri, 25 Nov 2011 19:23:52 +0000

I’ve been reading through a lot of the complaints on here and do sympathize. Until DSL was available in my area, I was an Xplornet client. I’m what you would call a “power-internet-user” and so in the end DSL was more cost effective for me. With that said, I was well aquainted with their “FAP” Policy.

Fast forward 3 years and I’m now working pretty closely with an Xplornet dealer. I’m in sales and so I am on the front line. I’ve been selling their Wimax service for a few months now and from the feedback i’ve received, clients have been pleased with the service. I’ve also heard that their “FAP” policy on the new 4G network has been greatly improved to eliminante daily limits, but rather charge for overages on your monthly bandwidth allocation. Something I’m a huge supporter of. What can I say, in my opion it is the lesser of the two evils.

Now, before you decide to send me hate mail, please recognize that I’m just pointing out some improvements that may interest their existing and/or former customer base.

By: Dave

Dave — Wed, 23 Nov 2011 20:09:12 +0000

Received a call that they want to change my expornet service to the 4g service. I paid $ 600.00 to get the Everest service hooked up (they were purchased by Explornet). I paid $ 49.99 for 1.5 G band width no limit on down load. Now they want to offer me 10 G limit on down load and $ 3.50 for each extra Gig I use with a 3 year contract. Do I have any recourse, suggestions please.